Please reach us at bookings@middleenglandfarm.co.uk if you cannot find an answer to your question.
All children must be accompanied by a paying adult. Under no circumstances can children be left unaccompanied. Under 10s must share an alpaca with an adult. Over 10s can walk their own alpaca but an adult must also walk and supervise their child.
Our lower age limit is strictly five. Children under the age of one can attend in a back carrier if their parents are attending with an older child. Parents should consider if they can help a small child and safely walk an alpaca before booking. Pushchairs are strictly forbidden for safety reasons.
Before booking please make sure you can attend the date. We do not offer changes of date or times under any circumstances.
We're a little off grid so SAT NAV's don't find us once you're in the local area. We always send out our address and advice on how to find us with every order confirmation. We advise planning your route in advance to avoid getting lost. If you type 'Middle England Farm Alpacas' into Google Maps BEFORE leaving home you should get a good idea of our location.
Sorry we don't, but we can recommend lots of lovely, local places you can visit before or after your experience.
We're more than happy for you to bring your celebration to us! We offer discounts for large groups, please contact us for details. You can bring your own food for afterwards. This needs to be booked well in advance as it's gets very busy! We can't permit unplanned picnics so please do remember to get in touch as soon as you have a date!
Spectators enjoy the farm with participating adults but do not walk an alpaca or goat etc.
Wellies or walking boots are a must! Even in the summer the ground can be wet and muddy. Trainers are not suitable in winter - you will get very wet and uncomfortable. If you wear very unsuitable shoes such as sandals or flip flops, we reserve the right to cancel your experience for your own safety and no refund will be due.
No, we are open by appointment only for booked experiences. Please do not just turn up, we will not be able to accommodate you.
Yes it's essential to book in advance, we don't take walk-ins. We get booked up very quickly so we advise you book as far in advance as possible.
Our experiences take place in fields that are often muddy and always uneven. For this reason we cannot allow pushchairs or wheelchairs as it would be unsafe.
You don't need a PayPal account to pay. Simply click on 'pay by PayPal' then 'Check out as guest'. This allows you to pay using your debit/credit card. This feature is sometimes not available on phones and tablets, so you will need to book via a desktop computer. We are unable to accept payments in any other way.
Please refer to the Frequently Asked Questions Section for any further information you may need about alpaca walking, alpaca experiences, goat experiences, sheep experiences and more, or email us at bookings@middleenglandfarm.co.uk.
Full terms and conditions are sent out with every booking and you can also request these before placing your order. They are also stated on on the ticket ordering section on our booking site https://booking.bookinghound.com/fe/book?og=99036f79-383c-4998-a826-db9dd21a1f08&mode=al.
Please note tickets and vouchers are non refundable and non transferable once purchased. No shows or unwillingness to walk in inclement weather are not viable reasons for asking for a transfer in date. No under fives and strictly no pushchairs.
Please note we do not allow anyone such as taxi drivers or family members giving lifts to remain on site while we walk. Strictly no dogs on site or left behind in cars.